Refund policy

If a consumer wishes to cancel their order prior to the goods being despatched a request must be sent sales@waxandmelt.co.uk.  If the goods have already been paid for a full refund will be issued against the original payment method within 2 working days, including postage costs which may have been incurred. 

If a consumer wishes to return their order once the products have been despatched, as per the Consumer Contract Regulations, the buyer must inform Waxandmelt of their request to sales@waxandmelt.co.uk within 14 calendar days of receiving the goods.  Unless a product is faulty / defective, Waxandmelt will only accept products for return if they are returned in an ‘unused’, ‘resellable’  condition.  A full refund of the original purchase price of the product (excluding the postage charges) will be issued within 2-3 working days of receiving the goods back.  Where a consumer changes their mind they are fully responsible for all postage charges relating to returning the product.  Waxandmelt will not be held liable for any goods that may get lost in transit and we therefore highly recommended that a proof of posting and/or recorded delivery service is used in order to help protect themselves.  

If a consumer receives an order which is defective or incorrect they must inform Waxandmelt at sales@waxandmelt.co.uk within 48 hours of receiving their order.  Once Waxandmelt are in receipt of the defective item, either replacement goods will be issued or if required a full refund will be issued of the original purchase price of the product (including postage costs).  Postal charges for returning the goods will also be refunded upon receipt of a valid receipt as proof for the charges incurred. With regards to electrical products, Waxandmelt take no responsibility for defective electrical products after a 30 day period from the date of purchase.  It is the purchasers full responsibility to contact the manufacturer direct with any defects that may occur. 

Waxandmelt are not liable for any goods which may get lost or damaged whilst in transit.  All our packages are securely packed and wrapped to ensure whilst in transit damage does not occur and we have a rigorous process in place in ensure that all orders and products are thoroughly checked prior to leaving our premises.  Once an order leaves our premises it becomes the responsibility of the carrier, therefore any lost parcels or damaged items must be claimed for through the relevant carriers compensation process.  Waxandmelt will assist the consumer in this process as far as providing them with the relevant proof of posting documentation, along with the correct proof of value of the goods but it is the consumers full responsibility to reclaim any monies outstanding and not the responsibility of Waxandmelt.